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Frequently Asked Questions

An emergency is defined as a situation that necessitates immediate hospitalization of your parents.

We handle emergencies based on the personalized emergency plan created specifically for your parents.

A CSM will respond immediately to an emergency call. The designated CSM or the one available nearby will strive to reach your place at the earliest. However, please note that the arrival time might be subject to potential delays caused by weather conditions or traffic situations beyond our control.

The CSM will stay with your parents throughout the entire emergency procedure and will only leave after receiving confirmation from you.

No, there is no limit on emergency services in a care plan as emergencies cannot be predicted.

No , CSM cannot sign the hospital form since as per the norms forms needs to be signed either by siblings or blood relative.